RECEIVING PAYMENTS


New Debit Card

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Current Debit Card

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You will receive a Nevada Debit Card automatically where your child support collections will be deposited.

    If you prefer to have the funds deposited into your bank account, follow the steps below.

      If you are currently receiving your child support payments through a Chase Visa® card,you will soon be issued a new card. This new card will be a Visa® Debit card issued through Bank of America, N.A.

        Why are we changing your debit card provider? Just as you comparison shop for the products and services you use at home, the State of Nevada also comparison shops for the products and services we use to serve the citizens of Nevada. We are excited to bring you the new Bank of America program that will offer you greater convenience!

          Get ready! New cards will be mailed between December 12, 2016 and December 23, 2016. Your new card will look like the one pictured to the right. It will arrive in a white envelope with a Gray, TN return address. In addition, “PLEASE DO NOT DISCARD – OPEN IMMEDIATELY –IMPORTANT INFORMATION” will appear in the envelope window in bold, red letters.

            Please activate this card immediately upon receiving it. Even though there will be no money on it quite yet, we want to make sure you do not experience any delays in receiving funds. Child support payments issued after January 1st will be deposited to your Bank of America card. Without activating your card, you will not have access to your funds.

              Here are some simple steps you need to take with your current Chase Visa Debit card during this transition period:

              • You can continue to use your current debit card until the balance is ZERO, or you can withdraw all funds on your current debit card to a ZERO balance. One way you can do this is by going to any Visa-affiliated bank or credit union. Know your balance; then ask the teller to withdraw all funds from the card.
              • Funds on your current debit card CANNOT be transferred to the Bank of America card. Therefore, you must exhaust all funds before your current debit card expires.
              • Please remember -- changes to your address, telephone number or name must always be updated with the Nevada Child Support Enforcement Program. You can do this by calling:
                • Northern Nevada: 775.684.7200
                • Southern Nevada: 702.486.1646
                • Toll-Free: 800.992.0900

              Direct Deposit Information

              Direct deposit is the electronic deposit of child support payments received into your bank account.

                Benefits of Direct Deposit:

                • Payments Are Deposited Directly Into Your Bank Account
                • No Waiting For The Check To Come In The Mail
                • More Reliable Than Paper Check

                If you prefer to have the funds deposited into your bank account, follow the steps below:

                  1. Select the appropriate link below to open and print the Direct Deposit Information and Authorization Agreement.
                  2. Complete, and sign the application, and FAX to (702) 486-8592 or mail it to the address indicated on the form. If you do not have access to a printer, locate your local Child Support Office for a copy of the application. 
                  3. If the payments are to be deposited to a checking account, please be sure to include a copy of your voided check. If the payments are to be deposited to a savings account, please contact your bank for direct deposit instructions.
                  4. NOTE: A Direct Deposit will not begin for at least 30 days from the date of your request. You will receive your child support payments via a debit card until your Direct Deposit application is processed if requested.

                  Nevada Debit Card

                  The Nevada Debit Card is an electronic payment card; it is not a credit card. It is a prepaid debit card to which your child support payments received are directly deposited.

                  Benefits of Nevada Debit Card:

                  • Your Money Is Available Faster (or Funds are readily available - no waiting for the mail)
                  • More Reliable Than Paper Checks
                  • Allows Purchases And Cash Back At Retail Stores
                  • Avoid Paying Check Cashing Fees
                  • May Be Used To Get Cash At ATMs
                  • Ability To Pay Bills Online
                  • More Debit Card Information