Contact information for child care providers
With eligibility and payments for southern Nevada being transferred to the Child Care and Development Program, contact information has been updated. To ensure consistent and efficient communication, please review the following points of contact for Child Care inquiries.
Provider Payments
Please allow 30 business days for timesheets to be processed. If payment has not been received after 30 business days from the date a valid and accurate timesheet has been submitted, please email ccdppayments@dwss.nv.gov.
Case Inquiries
Families that have general questions about their case or need to report changes may contact ccdp@dwss.nv.gov.
Finding Child Care
Families needing help with finding a child care provider are encouraged to email providersupport@childrenscabinet.org.
Provider Enrollment
Providers inquiring about enrollment with the Child Care and Development Program are encouraged to email providersupport@childrenscabinet.org.
Please allow two business days for all communication responses.
If you have any questions, please contact ccdp@dwss.nv.gov.
Provider billing for holidays and discretionary days
As of January 1, 2025, providers can now bill for state holidays when the center is closed and the day is part of the child's approved schedule.
Mark these days with an "H" on the timesheet. If the center is open and the child absent, a discretionary day may be only used. Only one provider can be paid for the holiday if multiple providers are used.
State Holidays
| New Year's Day |
Labor Day |
| Martin Luther King Jr. Day |
Nevada Day |
| Washington's Birthday |
Veteran's Day |
| Memorial Day |
Thanksgiving |
| Juneteenth |
Family Day |
| Independence Day |
Christmas |
Providers can bill up to 10 discretionary days - sick or vacation - per certificate period. Sick days should be marked "S" and vacation days "V" on the timesheet.
Discretionary days exceeding 10 will be considered unexcused absences. Customers using multiple providers cannot claim discretionary days for care provided by another provider. Discretionary days require the parent's signature and the provider's initials on the timesheet. Incomplete timesheets may result in non-payment if resubmitted late.
For more information about timesheet discretionary days, holiday attendance, and proper timesheet documentation, visit the new Policy Updates page.
For questions, contact ccdp@dwss.nv.gov.
New Nevada 211 Hours of Operation
Starting July 1, 2025, the Nevada 211 call, text, and chat support will operate with new hours:
- Monday–Friday: 9:00 AM–9:00 PM (PST)
The call center will be closed on the following holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Although call, text, and chat services will no longer be available 24/7, the Nevada 211 website and mobile apps (Nevada 211 and Nevada 211 Youth) remain available 24 hours a day, 7 days a week. These platforms provide access to a wide range of resources, programs, and services across Nevada.
Support for FFN Enrollment Now Available
As more providers and families transition to the Child Care Development Program (CCDP), The Children's Cabinet is now offering additional support for individuals interested in becoming Family, Friend, and Neighbor (FFN) providers.
If you or someone you know would like to enroll as an FFN provider, please contact:
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